Welcome to Get Ahead, IFH’s Mystery Shopping programme that covers all guest-facing areas be it via an on-site visit, a call, or through any online channels.
We analyze your current performance through the eyes of your customers and help you and your teams to Get Ahead. Our Get Ahead programme helps you to monitor and improve each step of the customer journey, right from the booking experience -through online and personal booking channels- until the warm farewell at the end of their stay.
All our solutions focus on guest engagement, upselling, conversions and identifies the strategic areas where you need improvement.
Through our customized reports and our Mystery Audits plus programme we provide you with a variety of integrated tools to allow you to enhance your service and sales rapidly.
Now it is the time to GET AHEAD with our integrated solution of Mystery Shopping, Guest & Employee Feedback, and Sentiment Analysis to ensure continuous development
Mystery Audits
There are only a few moments when your agents get the chance to create a memorable guest experience with guests. Make them count and actively influence customer satisfaction, operational efficiency, and revenue optimization with Get Ahead.
View your guest experience and service delivered at each touchpoint along the guest journey. Monitor your guest experience through various channels; remotely, over phone or online channels, or a visit at your site.
Customer Feedback
Today, we’re living in a feedback-driven world, with customers having a perception of your brand before they even walk through your front door. Guest feedback is becoming a prominent force in the industry and with Get Ahead, you can act on it immediately.
IFH offers you a real-time guest feedback solution, where guests can provide feedback while being in your outlet, giving you the opportunity to apply immediate corrective measures. Make guest experiences memorable to enhance your brand image and perception with us.
Sentiment Analysis
Guest Sentiment Analysis – Get Ahead’s brand new element. View how your customer perceives your brand, via the feedback they provide online, on third-party platforms. At IFH, we compile data such as your social media mentions and reviews, to turn them into meaningful insights catered to your needs.
Get involved with our Guest Sentiment Analysis programme today, for precise results, enhanced insights and to track your brand perception.
