WHY

Deliver value to transform the good to the great.

WHO

People of amazing minds who will bring value to your businesses.

HOW

With Shock Expectations that will gain immediate altitude above the rest.

WHAT

Through Next Generation Quality Management Solutions.

Bridging the gap between Guest Expectations & Employee Perception

Passionately servicing the hospitality industry for over 30 years, by assisting your teams to exceed guest expectations, creating “WOW” moments.

With our training and mystery shopping solutions  we help teams with continuous development programs, leading teams to the path to success.  Our series of vocation- based programmes specifically designed to create  winning teams. Built for the hotel industry, our programmes deliver best practices in Leadership, Sales, Business Development, Revenue Management, Front Office Management, and a plethora of other Hotel managerial skills.

Keeping in line with our philosophy- “Bridging the Gap between Guest Expectation and Employee Perception” we have introduced Feedback Management & Sentiment Analysis.

Mastering competitive agility in the “now” and in the “new”.

Find out how we support your company's success!

500X400 GETAHEADBLUETRANSPARENT

MANAGE YOUR CUSTOMER EXPERIENCE

MYSTERY SHOPPING / CUSTOMER FEEDBACK / SENTIMENT ANALYSIS

REC - IFHACADEMYBLUETRANSPARENT

PEOPLE DEVELOPMENT

COACHINGS / TRAINING UNLIMITED /TRAINING BY DESIGN

Your Smile. Our Happiness!

”IFH has been our partner for several years and they have proven year over year their high commitment and professionalism in meeting our expectations. Their availability, flexibility and values are just one of the many assets that they proudly carry throughout every encounter we have had with them so far. Especially during these hard times, IFH has shown a tremendous effort in carrying different activities with the utmost professionalism and for that I am very grateful to have them as one of our most valuable partners.” 

 

Shaza Hotels

Mohamed Bouchaab
Director of Operations

“First heard about IFH from a colleague and based on his feedback, I was interested on trying them out. Been working with IFH for 7 months now and must say that they are very effective.

The call questionnaire structure was adaptable based on property requirements and we were able to customize it according to our 2 main shop call audits. The initial trainings and reporting thereafter clearly mentions the area to work on. Feedback and call recording from IFH is very fast so we can really dig in while its fresh in memory. The reservations team sees the value of these calls and puts in the effort to make sure calls are handled in the best way possible”

The BVLGARI Resort & Residences Dubai

Ryan Dsouza
Director of Revenue Strategy

Contact us!

IFH Worldwide


Dubai Knowledge Park
S-07, Block 19
+971/4/368 85 84
inspirators@ifh-worldwide.com